Refund & Cancellation Policy

Exchanges only

We don't offer refunds. You can exchange any item for another piece within 3 days of delivery.

Exchange conditions

• The item must be unused, unworn and in its original packaging and condition.
• Exchange shipping is a fixed 200 EGP, added to your new order total.
• If the new piece costs more, you pay the difference. If it costs less, the difference isn't refunded.

Items that can't be exchanged

• Custom iris pieces made from your own eye photo, unless they arrive damaged or faulty.
• Items that have been worn, damaged after delivery or returned without their original packaging.

Damaged or wrong items

If your order arrives damaged, faulty or is not what you ordered, contact us within 3 days of delivery with a photo of the item. We'll replace it with the correct piece at no extra cost.

Cancelling an order

You can cancel your order free of charge any time before it ships. Contact us by phone or email with your order number. Once an order has shipped, it can't be cancelled, but you can exchange it under the conditions above.

How to request an exchange

Message us with your order number and the piece you'd like instead. We'll confirm the exchange and the next steps.

Contact us

Email: info@eyevegy.com
Phone: +20 155 711 0548
Instagram: @eye_v_egy
Location: Cairo, Egypt